Support options for Enterprises depend on the number of employees and annual revenue
For startups
Community Support
For small organizations with less than 10 employees and less than 1 million USD in annual revenue
Highlights:
for small businesses
Personal E-mail Support
For medium-sized organizations with less than 100 employees and less than 10 million USD in annual revenue
Highlights:
Quick response times
Personalized email responses
Multi-language support
for large enterprises
Personal Account Manager
For large organizations with more than 100 employees or 10 million USD in annual revenue
Highlights:
Dedicated Slack channel
Personal account manager
One onboarding meeting
Yearly update meeting
Guarantee response within 24 hours
SLAs